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How do I get into their phone if it's locked?

Short answer

You cannot legally force a phone manufacturer to unlock a device. Apple and Google require a court order for family access. If you need it for account recovery, contact the carrier about the SIM and focus on recovering accounts by other means…

What this usually means

You cannot legally force a phone manufacturer to unlock a device. Apple and Google require a court order for family access. If you need it for account recovery, contact the carrier about the SIM and focus on recovering accounts by other means (email, backup codes).

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